In this article, we take you the step-by-step process of upgrading the firmware on a MAG set-top box.
Before proceeding, it is highly recommended that you use ethernet network cable during this process to ensure your MAG box has an active internet connection.
Connect one end of the ethernet network cable to the ethernet socket at the back of the MAG box, and the other end to a spare ethernet port on your internet router or cable modem.
This will ensure a fast and stable internet connect during this process, where your box will attempt to flash and upgrade it’s firmware via a software autoupdate.
Failure to use an ethernet cable may result in an unsuccessful factory reset.
MAG Box Firmware Reload
1. First, check the underside of your MAG box to find the model number of your set top box.
2. Then using a PC or Mac (desktop or laptop computer), download the latest firmware from one of the links found below:
3. Unzip the download archive and copy the folder to a FAT32 formatted USB memory stick.
4. Then insert the USB memory stick into the rear USB port of your MAG box, whilst it is switched off and the power cord disconnected.
5. Once the USB drive is in place, insert the power cord into the rear socket at the back of the MAG box.
6. Immediately press and hold the MENU button on your remote, pointing at your MAG box. Do not release until you see the blue BIOS screen.
7. Using your remote’s arrow keys, highlight “Upgrade Tools”and then press the right arrow on your remote.
8. Next, highlight “USB Bootstrap”and then press the right arrow key using your remote.
9. When prompted on screen, press the OK button on your remote. Your MAG box will then proceed to find the image file saved to your USB stick and initiate the firmware upgrade process.
Follow all on screen prompts to allow the upgrade to complete. Once complete, your MAG box will automatically reboot.
10. Once rebooted, you should see the MAG box “inner portal” home screen displaying icons on a dark background.
Important: your MAG Box may run a “Software Autoupdate”at this point. If so, allow this to complete. Do not disconnect the power or interrupt this process.
Configure Time Server
11. From the home screen, use your remote to highlight “Settings” and then press OK.
12. On the next screen, highlight “System Settings” and press OK.
13. Next, go to “Servers” and then press OK.
14. Then highlight “General” and press the OK button on your remote.
15. On this screen, enter the following into the NTP server text field: pool.ntp.org
Press on KB (Keyboard) button on our remote to activate the on-screen keyboard and type this in.
Use the arrow keys on your remote to locate the correct keys and then press the OK button to select each letter or character one-by-one.
When completed, press the KB (Keyboard) button again to close the on-screen keyboard.
Then press the OK button on your remote to save the time server setting.
16. Finally, press the EXIT button twice on your remote to go back to the “System Settings” screen.
Configure Wi-Fi Network
17. If your MAG box is using a dongle to connect to a WiFi network, you need to set this up.
18. From the “System Settings” screen, highlight “Network” using your remote and press OK.
19. Next, highlight Wireless (Wi-Fi) and press OK using your remote.
20. Now highlight “Auto (DHCP)” and press OK on your remote.
21. On the next screen, you will see available WiFi networks. Highlight the correct network you wish to use and press OK.
22. Now using your remote, highlight the “Key or passphrase” text field, then press the KB (Keyboard) button to activate the on-screen keyboard. Then use your remote to enter your WiFi network password, paying close attention to correct cases and special characters.
Once entered, press the KB (Keyboard) button once again to close the on-screen keyboard. Then press OK on your remote to save your password settings.
Add UK TV Service
23. From the System Settings screen, highlight “Servers”and press OK using your remote.
24. Now highlight “Portals” and press OK
25. On the next screen, highlight the “Portal 1 URL” text field and then press the KB (Keyboard) button on your remote to activate the on-screen keyboard.
Then use your remote to enter: primary3.magbox.tv
Once entered, press the KB (Keyboard) button once again to close the on-screen keyboard. Then press OK on your remote to save changes.
26. Now press the EXIT button on your remote, then press EXIT once again until you reach the System Settings screen.
27. Finally, highlight “Restart portal” and press OK using your remote. Press OK once again to confirm. The portal will then restart.
28. If configured correctly, your MAG box should fully reboot and load our UK TV service.
In some instances, your MAG box may not display the “Portals”option under the “Servers”menu after hard resetting, thus preventing you from entering and saving your desired “Portal URL”details.
This is sometimes caused by counterfeit boxes that appear to be genuine MAG boxes, which are not “flashable” and do not accept firmware upgrades.
If this is the case, it is highly likely you will need to replace your box with a genuine OEM Infomir MAG box to receive our streaming TV services.
Watch the Video Tutorial
Want to see a step-by-step walk-through video? Then sit back and watch how to factory reset your MAG box from our YouTube channel.
You can also download our PDF Help Sheet for step-by-step instructions you can save and print.