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Factory Reset MAG 250 254 256

How to Factory Reset a MAG 250/254/256 Set Top Box

In this article, we take you the step-by-step process of restoring a MAG 250/254/256 set-top box back to it’s factory default settings.

Before proceeding, it is highly recommended that you use ethernet network cable during this process to ensure your MAG box has an active internet connection.

Connect one end of the ethernet network cable to the ethernet socket at the back of the MAG box, and the other end to a spare ethernet port on your internet router or cable modem.

This will ensure a fast and stable internet connect during this process, where your box will attempt to flash and upgrade it’s firmware via a software autoupdate.

Failure to use an ethernet cable may result in an unsuccessful factory reset.

MAG Box Rear Ports

MAG Box Factory Reset

1. Unplug the power cable at the back of the MAG box, wait a few seconds and then reinsert.

MAG MENU Buttons

2. Immediately press and hold the MENU button on your remote, pointing at your MAG box. Do not release until you enter the blue BIOS screen.

At this stage, some MAG254/256 boxes fail to enter the BIOS screen. If your MAG254/256 has a reset button on the rear panel, please refer to our MAG322 reset instructions. If no reset button is present and your box does not enter the BIOS screen, it is locked from reset and must be replaced.

Def Settings
3. Using your remote’s arrow keys, highlight “Def. Settings” and then press the right arrow on your remote.

4. Now press OK on your remote to confirm.

Note: If you see the words “Wrong Image”on screen, then please ignore.

5. Now reboot your box by highlighting “Exit & Save” and then press the right arrow button on your remote.

Exit & Save

6. As soon as your MAG box starts to reboot, press and hold the MENU button on your remote to go back into blue BIOS screen.

TV System

7. Now, highlight “TV System” with your remote and ensure this is set to 720p-50 by using the right arrow key on your remote.

8. Next, ensure “Boot Mode” is displayed as NAND.

Boot Mode

9. If not, highlight using your remote and press the right arrow button until it displays “NAND”.

10. Finally, reboot your box by highlighting “Exit & Save” and then press the right arrow button on your remote.

11. Press OK on your remote to confirm. The MAG box will then start the reboot process. Please wait for this to fully complete…

MAG Home Screen

12. Once rebooted, you should see the MAG box home screen displaying icons on a black background.

Important: your MAG Box may run a “Software Autoupdate” at this point. If so, allow this to complete. Do not disconnect the power or interrupt this process.

Settings Screen

13. From the inner portal home screen, use your remote’s arrow keys to navigate to “Settings” and then press OK.

Software Autoupdate

14. Then on the next screen, highlight “Software autoupdate” and press OK.

Autoupdate Enabled

15. On the next screen, use the left arrow button on your remote to cycle through the Autoupdate options until you see “Enabled”. Then press OK to save.

Confirm Update

16. Finally, press the green F2 button on your remote to initiate a manual software update. When you see the confirmation screen, press the red F1 button on your remote to confirm.

Update Progress

17. The software update process will then start. Allow it to complete. Once finished, your box will reboot.

Once your MAG box has rebooted, it should return to the inner portal home screen, from where you need to configure a few other items before you are ready to use your new TV service.

Configure Time Server

Settings Screen

18. From the home screen, use your remote to highlight “Settings” and then press OK.

System Settings

19. On the next screen, highlight “System Settings” and press OK.

Servers

20. Next, go to “Servers” and then press OK.

General

21. Then highlight “General” and press the OK button on your remote.

NTP Server

22. On this screen, enter the following into the NTP server text field: pool.ntp.org

Press on KB (Keyboard) button on our remote to activate the on-screen keyboard and type this in.

Use the arrow keys on your remote to locate the correct keys and then press the OK button to select each letter or character one-by-one.

When completed, press the KB (Keyboard) button again to close the on-screen keyboard.

Then press the OK button on your remote to save the time server setting.

23. Finally, press the EXIT button twice on your remote to go back to the “System Settings” screen.

Configure Wi-Fi Network

24. If your MAG box is using a dongle to connect to a WiFi network, you need to set this up next

Network

25. From the “System Settings” screen, highlight “Network” using your remote and press OK.

Wireless Wi-Fi

26. Next, highlight Wireless (Wi-Fi) and press OK using your remote.

Auto DHCP

27. Now highlight “Auto (DHCP)” and press OK on your remote.

28. On the next screen, you will see available WiFi networks. Highlight the correct network you wish to use and press OK.

Wi-Fi Password

29. Now using your remote, highlight the “Key or passphrase” text field, then press the KB (Keyboard) button to activate the on-screen keyboard. Then use your remote to enter your WiFi network password, paying close attention to correct cases and special characters.

Once entered, press the KB (Keyboard) button once again to close the on-screen keyboard. Then press OK on your remote to save your password settings.

Add UK TV Service

Servers

30. From the System Settings screen, highlight “Servers”and press OK using your remote.

Portals

31. Now highlight “Portals” and press OK

Portal 1 URL

32. On the next screen, highlight the “Portal 1 URL” text field and then press the KB (Keyboard) button on your remote to activate the on-screen keyboard.

Then use your remote to enter: primary3.magbox.tv

Once entered, press the KB (Keyboard)button once again to close the on-screen keyboard. Then press OKon your remote to save changes.

33. Now press the EXIT button on your remote, then press EXIT once again until you reach the System Settings screen.

Reboot Device

34. Finally, highlight “Reboot device” and press OK using your remote. Press OK once again to confirm. The box will now restart.

35. If configured correctly, your MAG box should fully reboot and load our UK TV service.

Unsuccessful?

In some instances, your MAG box may not display the “Portals” option under the “Servers” menu after hard resetting, thus preventing you from entering and saving your desired “Portal URL” details.

This is usually caused by unofficial customised firmware being loaded onto your MAG box.

If this is the case, you will instead need to reload a completely fresh copy of the official Infomir firmware for your model of MAG set top box.

Please refer to our other help guides for more details on this process.

Watch the Video Tutorial

Want to see a step-by-step walk-through video? Then sit back and watch how to factory reset your MAG box from our YouTube channel.

Download Helpsheet

You can also download our PDF Help Sheet for step-by-step instructions you can save and print.