Monthly Archives: March 2019

Fix Slow Loading Frozen Pictures MAG Set Top Box

How to Fix Slow Loading or Frozen Pictures on MAG 250/254/322/410 Set Top Boxes

If you own an IPTV set top box such as the popular MAG 250, MAG 254, MAG 322 or the MAG 410, you may be one of the users who frequently experiences picture freezing or slow channel loading.

It’s a nuisance as it can spoil your television entertainment viewing pleasure and if persistent, makes watching TV shows and movies practically impossible.

Constant freezing and slow loading breaks up the show and you end up switching off.

But don’t give up as there’s usually a few simple check you can do to resolve this problem, and get your MAG box working to optimum performance and view shows with seamless streaming and zero freezing.

MAG 322 Set Top Box

In this article, we’re going to take you through all the necessary steps required to fully diagnose why your MAG box is freezing and what you can do to rectify the problem.

Read on to find out how to fix this issue or choose from one of the following chapters that’s suits your needs.

Check Your Internet Speed

Speedtest by Ookla

In many cases, slow loading, constant channel buffering or freezing is caused by a poor quality or slow intent connection speed.

So it’s recommended that you check the internet connection in your home first to make sure you have sufficient bandwidth to stream live IPTV pictures to your MAG box.

If you don’t, there’s no point in running any further diagnostics on your MAG box if your broadband is simply unsuitable for streaming.

So firstly, if you have a desktop PC or Mac connected to your home Wi-Fi network or directly via ethernet, use an online speed check tool such as Speedtest.net

If you only have mobile devices such as a phone or tablet, then download and install a suitable app to your device such as the SpeedTest app by Ookla.

Once you are ready to run a speed test on a desktop PC or Mac, laptop or mobile device, let’s get started.

Run the test and see what the resulting report tells you.

Ideally, you need a “Download Speed” of at least 2-4 Mbps, but in an ideal world, we would recommend a download speed of 5 Mbps or above to be able to stream pictures smoothly and without interruption.

If the results of your speed test are poor, we recommend that you speak to your internet service provider about improving your broadband connection or alternatively, upgrade to a better package or change broadband provider altogether.

If however your internet connection speed seems to be good, let’s move on to the next step.

Wi-Fi Interference

Reduce Wi-Fi Interference

Many people do not realise that Wi-Fi is transmitted over simple radio frequencies.

These frequencies are very susceptible to interference, especially if there are lots of other Wi-Fi signals in close proximity that may be running on the same frequency or frequencies close to yours.

People who live in apartment blocks for example, tend to suffer from Wi-Fi signal interference very often.

With dozens of neighbours all running their own personal Wi-Fi networks, you could potentially be living in a sea of Wi-Fi networks all battling with each other for signals clarity.

So it’s no surprise that signal interference can be a real nuisance.

Thankfully, there’s a few things you can try to improve your situation.

Netgear Change Wi-Fi Channel

Change Wi-Fi Channel

If you have direct administrator access to your Wi-Fi router, you can change the Wi-fi channel your network uses.

By doing so, you could select a channel that experience far less interference and get a better quality signal to your MAG box.

Most Wi-Fi routers allow admin access via a browser.

If you are unsure how to do this, check with your router manufacturers user manual and follow the instructions.

Switching Wi-Fi channels is actually a lot easier than it sounds and may help improve Wi-Fi speeds in your home.

You may have to experiment with a few new channels to see which works best.

Many Wi-Fi admin system actually show you the local interference, so should give you a good idea of which channel to switch to.

But in many cases, most Wi-Fi routers automatically select the best channel to use so this may not resolve your buffering problems.

TP-Link TL-WR940N

Upgrade Your Wi-Fi Router

If your Wi-Fi router is an older model, it may not be up to the job.

Older models tend to transmit at slower rates whilst newer models offer far better strength signals using transmission rates of around 450Mbps or above.

Newer models will feature more antennas to help produce a stronger signal, whilst older models may only have a single transmitter that struggles to do the job.

If you suspect your Wi-Fi router may be obsolete, it might be time to trade it in for a newer model.

Tenda USB Wi-FI Dongle

Change Wi-Fi Dongle

If you’re totally convinced that your home Wi-Fi network is stable and solid, then the issues may be with the Wi-Fi dongle connected to the USB port on your MAG box.

Firstly, make sure it is seated correctly and fully into the USB pot either at the front or rear of our MAG box.

But also, make sure that the dongle is compatible with your Wi-Fi network speed and radio frequencies.

If it’s an older Wi-Fi dongle, it might be wise to upgrade it to a better model that can handle a wider range of Wi-Fi signals and speeds.

Any incompatibilities will undoubtedly cause lag.

MAG Box Rear Panel

Switch to an Ethernet Connection

If you want to completely eliminate issues with a poor Wi-Fi router or signal interference whilst dramatically improving network speeds, then a direct ethernet connection is the best solution by far.

There’s no compensation for good old fashioned cables when it comes to a solid, fast and reliable network connection.

Wi-Fi may be very convenient when using mobile devices but for set top boxes like the MAG 250, 254, 322 or 410, it’s just going to sit on your media centre.

So why use a Wi-Fi connection when a direct ethernet connection will be far more reliable, faster and not suffer from any interference?

If you have any doubts about the quality of your home Wi-Fi network, we recommend switching to ethernet to completely eliminate these concerns.

Ethernet is far more stable and reliable than any kind of Wi-Fi connection – period.

Many people do not like trailing cables around their home, but if you want the very best performance from your MAG box, use ethernet!

Here’s what you need to do…

Firstly, you’ll need a good quality RJ45 cable that is long enough to run from the back of your MAG box to your Wi-Fi router.

The closer the router is to the MAG box, the better as this will mean shorter cables and less mess.

Your first step is to connect one end of the RJ45 cable to the rear Ethernet port at the back of your MAG set top box.

Then connect the other end of the cable to a spare Ethernet port on the back of the router.

Once connected at both ends, switch on your TV set and the MAG set top box.

Wait for the MAG box to fully boot and then, go to the Home screen and carry out the following steps:

  • press the left arrow button on your remote control, scroll across to “Settings” and press “OK”
  • then press the down arrow button on your remote to highlight “Network” and press “OK”
  • on the next screen select “Wired (Ethernet)” and press “OK”
  • the select “Auto (DHCP)” and press “OK”

Once you’ve complete these steps, restart your MAG set top box for the changes to fully take effect.

After your MAG box has fully rebooted, try watching a channel which had previously been susceptible to freezing or slow loading and see if the situation has improved.

In most cases, changing to an ethernet connection should show a marked improvement.

If not, there could be a few other outstanding issues to resolve.

MAG Advanced Settings Buffer Screen

Changing Buffer Size

If you’ve ran all the above tests, made changes to your Wi-Fi set up and have even switched to ethernet and are still not seeing any marked improvements, then the only outstanding issue that will be causing picture freezing or buffering is the settings on your MAG box itself.

It’s quite common for users to fiddle with buffer settings without really understanding the implications and actually make the situation worse.

On slower internet connection speeds for example, MAG boxes will understandably need to buffer more data before playing pictures.

Whilst on faster connections, buffering or pre-loading data really isn’t necessary.

If these settings are wrongly configured, it will greatly affect your MAG boxes ability to play content quickly, smoothly and consistently.

So depending on your Wi-Fi or ethernet network and broadband connection speeds, you may need to change your settings.

If your network is fast, you don’t need to buffer much data, if any at all.

But if your network is sluggish, you may need to buffer more data.

Freezing occurs because the MAG set top box hasn’t managed to buffer sufficient data in order to playback the content smoothly.

So we need to make a change to the MAG box buffer size.

If slow channel loading is occurring yet your network speed is fast, then your buffer is clearly set far too high and needs reducing.

In order to make changes to your buffer size, follow these steps:

  • press the left arrow button on your remote and scroll to “Settings” and press “OK”
  • then press the down arrow button to highlight “Advanced Settings” and press “OK”
  • with the left or right arrow buttons, change the buffer length in seconds to suit
  • when done, press “OK” to save your changes

Choosing the correct buffer size is not an exact science, so some experimentation and common sense may be required.

If for example your buffer was set to zero seconds and your internet connection is slow and pictures were freezing, you may have to increase it significantly.

Whilst if your buffer was set high and your internet connection is fairly fast, it probably needs reducing by quite some margin or eliminating altogether.

Experiment with a few options until you find the right balance.

Conclusion

With these fixes you should be able to resolve slow loading or frozen pictures on your MAG set top box.

These fixes can be used on all models including MAG 250, 254, 322 and 410.

There is no way to tell which option will work out best for you, but in most cases one or all of the above fixes should be able to solve your problems.

From then on, you should hopefully be able to watch your favourite programmes without freezing, or without having to wait ages until the channel completes loading.

Should you not manage to solve the issue after having tried all of the above fixes, you may wish to seek expert advice from the manufacturer or product seller.

How to Fix Now TV Max Simultaneous Streams

How to Fix Now TV “Maximum Number of Simultaneous Streams”

Now TV is a great option when it comes to being able to watch TV shows, movies and sports on various devices, just as long as you have a broadband internet connection.

However, while it is a very convenient method of watching TV, at times you end up with error messages which may confuse you.

For instance, every now and then it is common to get the following message on the screen:

“You’ve reached the maximum number of simultaneous streams on your account. To watch Now TV on this device, please stop watching on one of the other devices.”

In order to understand why this message comes up, and how to fix it, it is important to be aware of certain things.

There are some key restrictions which you might not be aware of:

Now TV Error Messages

1. Maximum Number of Simultaneous Streams

Now TV can only stream simultaneously on a maximum of two separate devices.

So at any given time you can watch a show on your TV, and someone else in your household can also watch a show on a tablet, for instance.

2. Maximum Number of Registered Devices

There is also a limit to the number of devices that you can add to a single Now TV account.

You should note that the limit is a total of four different devices.

Understandably, you might wish to change one or more of these devices, such as when a new device is bought to replace an old one, such as a laptop or tablet.

3. Maximum Number of Device Changes

It’s also important to note that once you’ve added four devices to a NOW TV account, it is only possible to make one device change per month.

So make sure to choose your devices wisely as it is not possible to chop and change as you like.

Now TV Manage Devices Screen

What Does This Message Mean?

When you see the above message, it basically means that you are trying to watch the same stream on more than one device.

As a result, you are exceeding what the permitted limits as highlighted above.

It could also be that since you recently added a new device to your Now TV account, this has taken you above the permissible amount, and so the above message will display on screen.

How Can I Fix This?

In order to resolve the problem and be able to watch the desired show or movie, you will need to stop watching on one of the other devices first.

Generally, apart from that, users who experienced this problem said that they had to wait around 10 minutes before they could continue watching on the other devices.

During that time the message could refresh.

Manage Your Now TV Devices

In order to solve this problem, it is good to know how to manage devices on your NOW TV account.

In order to either add or remove a device from your Now TV account, you will need to log into your account online and go to “My Account”.

Once there, you will then have to select “Manage Devices.

Here, you will then see the list of the devices that you have, and which you may wish to remove any one or more from.

Simply choose the device you wish to add or remove and then save.

You should then be ready to watch Now TV on your desired devices once again.